![]() ![]() Please send us a video request from your registered email to with the following requirements:ġ. SET UP GOOGLE AUTHENTICATOR HOW TOHow to disable Google Authenticator if the authentication device is lost? Once logged in, go to Security Center from Account page then click “disable” on Google Authenticator Īfter a successful verification finished and the function will be disabled.įor security reasons, we suggest keeping at least one 2FA verification method enabled at all time. If you have lost your device and the backup key, please contact our customer representative as soon as possible for special handling.įor security reasons, please also enable the SMS/email verification alongside the Google Authenticator. ![]() In case you have lost your phone or need to reset the 2FA verification, this key will provide ease to reset in the meantime. It is recommended to save the 16-digit manual key and keep it in a secure place. The 2-factor authentication will be immediately activated. Alternatively, you can choose "Enter a setup key" and copy the alphanumeric code shown in your AAX browser. You can choose "Scan a QR code" and scan the QR shown in the AAX browser. Next, open your Google Authenticator app and choose "Get Started" or click on the + button on the lower right corner. ![]()
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